Company Name: UST (UST Global)Job Title: Desktop Support & Hardware EngineerDepartment: IT Operations / End User Computing (EUC)Industry: Information Technology & IT ConsultingQualification: Bachelor’s degree in Computer Science, Information Technology, Electronics, or Diploma in Hardware & Networking (B.Tech / B.E. / BCA / B.Sc IT / Polytechnic Diploma)
Job DescriptionUST is looking for a proactive, detail-oriented, and technically skilled Desktop Support & Hardware Engineer to join its End User Computing operations team. The candidate will be responsible for assembling, configuring, deploying, and maintaining corporate end-user computing devices, operating systems, and workplace peripherals. This role offers an opportunity to deliver hands-on technical assistance, maintain system health, and ensure seamless hardware performance across enterprise facilities.
The selected candidate will collaborate with infrastructure teams, external OEM hardware vendors, and service desk personnel to resolve physical hardware faults, perform routine system upgrades, and manage asset allocation. The role requires practical diagnostic skills, disciplined asset tracking, clear communication, and the ability to troubleshoot and close technical tickets within defined Service Level Agreements (SLAs).
Key Responsibilities
1 Deploy, configure, and maintain corporate laptops, desktops (Dell, HP, Lenovo), monitors, docking stations, and network printers.
2 Diagnose and resolve endpoint hardware malfunctions, system board issues, peripheral failures, and operating system errors (Windows 10/11, macOS).
3 – Perform operating system imaging, software installations, driver updates, and patch deployments using tools like MECM (SCCM) or Microsoft Intune.
4 – Coordinate warranty repairs, component replacements, and preventative maintenance with certified OEM hardware vendors.
5 – Log, track, update, and resolve desktop hardware incidents and service requests in ServiceNow within targeted SLA timelines.
Essential Skills
1 – Practical experience in enterprise desktop and laptop hardware assembly, component replacement, and troubleshooting.
2 – Strong proficiency in Windows 10/11 administration, basic macOS support, and Microsoft 365 desktop application configuration.
3 – Working knowledge of basic networking concepts including TCP/IP, patch panels, LAN cabling, Wi-Fi connectivity, and VPN clients.
4 – Familiarity with Active Directory (AD) object management, group policies, and enterprise ticketing tools like ServiceNow.
5 – Strong diagnostic troubleshooting ability paired with professional verbal and written communication skills.
