PROCESS ASSOCIATE (US MORTGAGE BPO PROCESS)

Location : Infopark , Kochi

Qualifications : Any Graduate

Shift : Day Shift (5 days/week)

Key Skills : MS Office, Data Entry

Roles and Responsibilities :

1. Process US mortgage-related documents and enter loan information accurately into company systems.
2. Perform data entry and update customer, borrower, and loan details in databases.
3. Review mortgage documents for completeness, accuracy, and consistency.
4. Verify information in loan applications, income documents, property records, and other supporting documents according to process guidelines.
5. Use MS Excel to maintain records, organize data, prepare reports, and track processing status.
6. Use MS Word to prepare, format, and update documents as required.
7. Use MS Outlook to communicate with team members and handle work-related emails.
8. Identify missing information, data mismatches, and documentation errors and report them to the appropriate team.
9. Maintain accurate records and ensure that documents are properly organized and updated.
10. Follow company policies, data privacy requirements, and confidentiality standards when handling customer financial information.
11. Meet daily productivity targets and maintain the required quality standards.
12. Complete assigned tasks within turnaround time (TAT) and service-level agreement (SLA) requirements.
13. Coordinate with team members and supervisors to resolve process-related queries.
14. Escalate complex issues, discrepancies, or incomplete documentation to the appropriate team.
15. Perform quality checks before submitting completed work.

Skills Required :

1. Basic knowledge of MS Office, especially Excel and Word.
2. Good typing speed and accuracy.
3. Attention to detail.
4. Basic computer knowledge.
5. Data entry and document verification skills.
6. Good written communication.
7. Time management and teamwork.
8. Ability to work in rotational or night shifts, if required by the employer.