Company: Wipro Limited
Job Description
Wipro Limited is looking for motivated and detail-oriented candidates for the position of Administrator L0. The ideal candidate should have basic knowledge of client network and hardware troubleshooting, along with an understanding of Service Level Agreement (SLA) management. The role involves providing initial technical assistance, addressing basic client connectivity and hardware issues, monitoring service requests, and ensuring that support activities are completed within defined service timelines.
Roles and Responsibilities
- Provide initial-level support for client network and hardware-related issues.
- Identify and troubleshoot basic network connectivity problems.
- Assist clients with desktop, laptop, and peripheral hardware issues.
- Perform basic checks to identify and resolve technical problems.
- Record, track, and update client support requests.
- Monitor service requests to ensure compliance with defined SLAs.
- Prioritize support tickets based on urgency and service requirements.
- Escalate unresolved technical issues to the appropriate support teams.
- Coordinate with internal teams to ensure timely issue resolution.
- Maintain accurate documentation of troubleshooting activities and ticket updates.
Required Skills
- Basic knowledge of client network troubleshooting.
- Understanding of computer hardware and peripheral devices.
- Ability to identify and resolve basic hardware-related issues.
- Understanding of network connectivity and troubleshooting.
- Knowledge of SLA management and service delivery timelines.
- Ability to monitor and prioritize support tickets.
- Good communication and coordination skills.
- Problem-solving and analytical abilities.
Eligibility Criteria
- Graduates or diploma holders in IT, Computer Science, Electronics, or related disciplines are preferred.
- Freshers and candidates with relevant experience can apply.
- Basic understanding of networking and computer hardware is required.
- Ability to work in a client support environment.
- Willingness to learn technical processes and service management practices.
Key Skills: Client Network Troubleshooting, Hardware Troubleshooting, SLA Management.
