Job Description:
Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office)
Installation and configuration of Windows based operating systems (Windows XP, Vista,7,8 & 10)
Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365.
Installation and Managing of Antivirus products taking Regular data backup and restoration of data & mail backup of MS outlook (PST files).
Installation, Configuration of Biometric devices.
Configuring & troubleshooting of Desktop/Laptops for L1 level & Managing data backup and recovery.
Managing of DNS, Active Directory, basic Window server
Troubleshooting basic thin client issues.
Basic troubleshooting of networking LAN, WAN, basic installation and configuration of Routing & Switching).
Call logging to ISP for LAN / WAN link & PRL line issues & having good knowledge in IPV4 addressing, switching (802.1q, STP), Routing (DHCP, RIP, EIGRP, OSPF, BGP) also arranging networks during video conferences.
Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support.
Installation and managing of Video conferences.
