Company: Care Infotech / RS Corps
Job Description
Care Infotech / RS Corps is looking for motivated candidates for the position of Desktop Support Engineer (L1) & Network Engineer. The ideal candidates should have knowledge of hardware and software troubleshooting, basic networking concepts, and network device configuration. The role involves providing first-level technical support, resolving desktop-related issues, and assisting with switch and wireless access point setup and maintenance.
Roles and Responsibilities
- Provide Level 1 technical support for desktop, laptop, and hardware-related issues.
- Diagnose and troubleshoot hardware and software problems.
- Install, configure, and maintain operating systems and software applications.
- Assist users with system performance, connectivity, and technical issues.
- Perform basic network troubleshooting and connectivity checks.
- Assist in the installation and configuration of network switches.
- Set up and maintain wireless access points for network connectivity.
- Identify and resolve basic LAN and Wi-Fi connectivity issues.
- Monitor network devices and report technical problems when required.
- Maintain records of support requests, troubleshooting activities, and issue resolutions.
- Coordinate with senior technical teams for complex hardware and networking issues.
Required Skills
- Knowledge of hardware and software troubleshooting.
- Understanding of desktop and laptop components.
- Basic knowledge of operating systems and software installation.
- Understanding of networking fundamentals, including LAN and Wi-Fi.
- Knowledge of switch installation and configuration.
- Basic understanding of wireless access point setup and maintenance.
- Ability to identify and resolve technical issues.
- Good communication and problem-solving skills.
Eligibility Criteria
- Diploma or Bachelor’s degree in Computer Science, IT, Electronics, or a related discipline.
- Freshers and candidates with relevant experience can apply.
- Basic understanding of computer hardware, software, and networking is preferred.
- Willingness to work in a technical support environment.
- Ability to communicate effectively and coordinate with users and technical teams.
Key Skills: Hardware Troubleshooting, Software Troubleshooting, Switch Setup, Access Point Setup, Desktop Support, Network Troubleshooting.
