Work Location: Chennai
Technology Domain: Firewall & Security
Experience: 4-6 years
Roles & Responsibilities
1) Conduct Technology training for Engineers on the production floor
2) Administer Skill gap assessment and conduct refresher technology training for L1/ L2 engineers
3) Develop lab scenarios & case studies for both Level1 & Level 2 support
4) Simulate complex scenarios in the lab and provide break fix solutions
5) Proactively develop content on new technologies and offer the training through Classroom / Online Portal/ Blended
6) Periodically upgrade Knowledge & Skills on new/ emerging technologies and get certified as per the business requirement
7) Track, Measure, document and Report effectiveness of training programs delivered (Feedback, Conversion %, Learning Curve etc..)
8) Should be flexible to travel within India / abroad for delivering training as per the business need
Skill Set:
Knowledge of TAC environment, log analysis, Packet analysis, Packet walk through scenarios
Hands-on experience on Networking Devices
Excellent communication and presentation skills
Networking Technology (Common across all)
OSI, Ethernet Frame, MTU, ARP,GARP, Proxy ARP, RARP, ICMP,IP v4/ v6, Fragmentation, VLSM/CIDR. TCP (3 Way Handshake), MSS, UDP, FTP- Active vs Passive, TFTP DHCP, DNS, SNMP, QoS, Syslog, Wireshark Packet Capturing & Analysis
Utilities: Ping, Traceroute, Nslookup, Netstat
Firewall & Security
Firewall, NAT, ALG, IPSEC/VPN, Troubleshooting IPSec -VPN , SSL- VPN, Site-to-Site VPN ,Remote Access VPN, Unified Threat Management, Network Attacks/Threats,
Mitigation techniques, Vulnerability assessment ADS, Cryptography,PKI, RADIUS, AAA, EAP, TACACS ,SAML, SSO High Availability ( Active-Active, Active –Passive)
End Point Security, Certificate Server, Cloud Security , SIEM, UTM, Web Proxy Content Filtering
Industry Certification : Added Advantage
Experience in TAC / TechSupport is an added advantage
OSI, Ethernet Frame, MTU, ARP,GARP, Proxy ARP, RARP, ICMP,IP v4/ v6, Fragmentation, VLSM/CIDR. TCP (3 Way Handshake), MSS, UDP, FTP- Active vs Passive, TFTP DHCP, DNS, SNMP, QoS, Syslog, Wireshark Packet Capturing & Analysis
Utilities: Ping, Traceroute, Nslookup, Netstat
Firewall & Security
Firewall, NAT, ALG, IPSEC/VPN, Troubleshooting IPSec -VPN , SSL- VPN, Site-to-Site VPN ,Remote Access VPN, Unified Threat Management, Network Attacks/Threats
