Location : Bangalore
Roles and Responsibilities:
Deliver IT support services, resolve incidents, perform remote troubleshooting, and support enterprise users to ensure smooth IT operations and business continuity.
Provide L1 IT technical support to enterprise users through phone, email, chat, and remote support tools.
Identify, log, categorize, prioritize, and resolve IT incidents using ticketing systems.
Diagnose and resolve hardware, software, operating system, and network issues remotely.
Troubleshoot desktops, laptops, printers, keyboards, monitors, and other IT devices.
nstall, configure, update, and troubleshoot Windows applications and enterprise software.
Resolve issues related to Outlook, Microsoft Teams, Word, Excel, and OneDrive
Assist users with password resets, account unlocks, user access, and basic account management.
Troubleshoot LAN, Wi-Fi, VPN, DNS, DHCP, and internet connectivity issues.
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