Job description
Job Title
Service Management -Tech Support Engineer
Duties
Qualification & Experience:
- Must have bachelors degree in Computer Science or related field (or equivalent degree and experience)
- 2+ years providing customer facing technical support (Web based products or e-commerce preferred)
- 2+ years of ServiceNow Development/Admin Experience is mandate
In order to be successful in this role, we need someone who has:
- Demonstrated creative problem-solving approach and strong analytical skills
- Must be proficient with analyzing log files and standard debugging concept.
- Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.
- Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals)
- Experience troubleshooting web application
- Experience in troubleshooting Java Script Code.
- Excellent communication skills (verbal and written)
Skills
Advantageous skills
- Previous experience in ITSM Implementation
- Experience providing SaaS support is desirable.
Education
- Must have bachelors degree in Computer Science or related field (or equivalent degree and experience)
- 2+ years providing customer facing technical support (Web based products or e-commerce preferred)
- 2+ years of ServiceNow Development/Admin Experience is mandate.
