Technical Support Executive

Job Description

• Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
• •Build a rapport with customers with clear and confident communication.
• •Focus on customer satisfaction and first-time resolution.
• •Engage with the technical team to provide faster resolutions to technical issues.
• •Work closely with the technical content team to identify gaps in the help module.
• •Should be willing to work night shifts.