AXIS SERVICES

International Voice & Non-Voice Customer Support||Freshers & Experience||

Key Responsibilities:

• Handle customer inquiries and resolve issues from international clients via phone, email, and chat.
• Provide accurate product, service, and policy information to customers.
• Ensure professional, clear, and empathetic communication across diverse cultural contexts and time zones.
• Maintain service quality and adhere to process SLAs.
• Use CRM tools and systems effectively for case handling.
• Demonstrate adaptability in addressing different customer concerns.

Key Requirements:

• Education: Undergraduates / Any Graduate
• Experience: Freshers and Experienced candidates (as per role requirement)
  
  

Skills:

• Excellent English communication skills (spoken & written).
• Hindi fluency (mandatory for Non-Voice).
• Basic computer knowledge & typing skills.
• Customer-centric approach with problem-solving ability.
• Technical knowledge will be an added advantage.