Roles and Responsibilities
An L1 IT Support Engineer handles first-level technical support, troubleshoots hardware and software issues, manages support tickets, and escalates unresolved problems to higher-level support teams.
Respond to users’ technical issues through phone, email, chat, or a help desk system.
Assist users with basic computer and IT-related problems.
Provide initial diagnosis and troubleshooting.
dentify problems with desktops, laptops, keyboards, mice, monitors, and printers.
Check power connections, cables, and peripheral devices.
Report faulty hardware for repair or replacement.
Resolve application errors and software installation problems.
Troubleshoot operating system performance issues.
Assist with email, login, and basic access problems.
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